Terms of service

Last updated: May 15, 2026

Overview

Welcome to E Solutions! This website, essumter.com (the "Site"), is operated by E Solutions Sumter LLC. Throughout the Site, the terms “we”, “us” and “our” refer to E Solutions Sumter LLC. We offer this website, including all information, tools, products, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (the "Services").

These terms and conditions, together with any policies referenced herein (collectively, these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read them carefully before accessing or using our Site.

By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

SECTION 1 - ACCESS AND ACCOUNT SECURITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To complete purchases on our online store, you will be required to provide accurate, current, and complete billing, payment, identity verification, and shipping information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

SECTION 2 - HIGH-END ELECTRONICS & PRODUCT ACCURACY

We make every effort to accurately display the technical specifications, cosmetic conditions, colors, and images of our premium hardware, including smartphones and accessories. However, variations in monitor displays may affect perceived color. We reserve the right, but are not obligated, to limit the sales of our high-ticket items or Services to any specific person, household, or geographic jurisdiction on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

SECTION 3 - ORDER VALIDATION, CANCELLATIONS & REFUNDS

When you place an order on our Site, it constitutes an offer to purchase. We reserve the right to accept, decline, or cancel an order for legitimate business reasons, including but not limited to inventory shortages, pricing or listing errors, payment verification issues, suspected fraud, or our inability to fulfill the order.

Payment Verification: When you place an order, your payment method is authorized but not yet charged. The order amount may appear on your card or account as a pending hold. We charge your payment method only when your order is ready to ship. For security, we may hold an order for verification before it ships and may contact you by email or phone to confirm order details. This can include asking you to confirm a short code that appears in the transaction description on your card statement, which shows that the purchase was made by the account holder. If we cannot complete verification within 5 days of the order date, we will cancel the order and release the authorization. The pending hold then disappears according to your bank's timing, usually within a few business days. No fee is charged for an order cancelled for this reason.

Customer-requested cancellations are subject to our Return, Refund & Cancellation Policy.

If an order has not yet shipped and payment has not been captured, E Solutions will attempt to cancel the order and void the payment authorization without charging a cancellation or payment processing fee.

If an order has not yet shipped but payment has already been captured, a voluntary customer-requested cancellation may be refunded less the actual non-refundable payment processing fee incurred by E Solutions for the original transaction. The 20% restocking fee does not apply to qualifying cancellations made before shipment.

If E Solutions cancels an order because we are unable to fulfill it, the customer will receive a full refund and will not be responsible for the payment processing fee.

Once an order has shipped, cancellation requests are no longer governed by the pre-shipment cancellation provisions and any return will instead be handled under our Return, Refund & Cancellation Policy.

Nothing in this section limits any cancellation, refund, dispute, or other consumer right that cannot legally be waived under applicable law.

SECTION 4 - PRICES, TAXES, & CHARGEBACK PROTECTION

Prices for our products are subject to change without notice. Posted prices do not include shipping fees or state/local sales taxes. Applicable sales taxes will be calculated dynamically based on your delivery address and itemized during checkout, in accordance with state nexus regulations.

⚠️ Chargeback & Payment Dispute Resolution: To prevent "friendly fraud" and illegal chargeback claims on high-ticket electronics, we encourage you to contact E Solutions support at support@essumter.com to resolve any billing disputes or fulfillment issues before filing an inquiry with your bank or card issuer. In the event of a fraudulent or bad-faith chargeback filing, E Solutions reserves the right to report the dispute details to collection agencies, contest the claim with photographic proof of carrier delivery, and immediately blacklist your account and delivery addresses from future transactions.

Nothing in this section limits any right you may have to dispute a transaction with your bank, card issuer, or payment provider under applicable law.

SECTION 5 - SHIPPING, RISK OF LOSS, & SERIAL NUMBER TRACKING

All delivery timeframes provided on the Site are estimates only and are not guaranteed.

Risk of Loss: E Solutions bears the risk of loss or damage to your order while it is in transit. Risk of loss passes to you when the carrier records delivery to the shipping address on your order, including a delivery confirmed by signature. If you instruct the carrier to release the package without a signature, to leave it at another location, or to redirect, hold, or reschedule the delivery (for example through UPS My Choice, FedEx Delivery Manager, or USPS Informed Delivery), delivery made under your instructions is treated as delivery to you and is at your risk.

Shipping Address: We ship only to the shipping address entered at checkout. The shipping address cannot be changed after an order has been placed. To use a different address, cancel the order and place a new one. Orders paid through PayPal, Shop Pay Installments, Afterpay, or Amazon Pay are shipped to the address on file with that payment provider.

Lost or Damaged in Transit: If a package is lost or damaged before the carrier records delivery, contact us at support@essumter.com. We will open a claim with the carrier or our shipping insurer and, once the carrier confirms the loss or the claim is accepted, replace the item or refund your payment in full. Carrier investigations usually take one to two weeks.

Fulfillment Security: E Solutions records the IMEI and serial numbers of all outbound hardware. Where carrier tracking shows a delivery confirmed by signature and you report that you did not receive the package, we will ask you to confirm the delivery details with the carrier and may request a carrier investigation report or a police report before a replacement or insurance claim can be reviewed.

Nothing in this section limits any rights or remedies available to the customer under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS

The Service, Site architecture, and its entire original contents, features, layouts, brand assets, and functionality are owned exclusively by E Solutions Sumter LLC and are protected under United States and international copyright, trademark, and trade secret laws. The "E Solutions" name, branding marks, and logos cannot be utilized by third parties without explicit, prior written authorization from us.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

We may integrate access to third-party tools, applications, or diagnostic utilities (such as trade-in valuations or financing tools) over which we have no operational input or control. You acknowledge that such tools are provided on an “as is” and “as available” basis without any operational endorsement or warranty of any kind from E Solutions.

SECTION 8 - RELATIONSHIP WITH THE SHOPIFY PLATFORM

Our e-commerce portal is hosted on the Shopify infrastructure, which provides the underlying digital commerce software. However, your retail transactional agreement is made directly with E Solutions Sumter LLC. You explicitly acknowledge and agree that Shopify is not liable or responsible for any aspect of sales, device authenticity, warranty fulfillment, delivery problems, or operational business transactions carried out between you and E Solutions Sumter LLC.

SECTION 9 - ERRORS, DATA INACCURACIES, AND OMISSIONS

Occasionally, technical database sync errors may result in typographical errors, pricing discrepancies, data omissions, or inaccurate device availability metrics. We maintain the absolute right to correct any such operational errors or omissions and to modify, update information, or cancel active pending orders if any data on the Service is found to be inaccurate, without prior notice (including after an order has been submitted and payment authorized).

SECTION 10 - SPECIFIC PROHIBITED USES

In addition to standard operational constraints, you are legally restricted from utilizing the Site or its underlying codebases: (a) for any unlawful purpose; (b) to violate state, federal, or international cyber regulations; (c) to infringe upon our proprietary technology or intellectual property rights; (d) to scrape, crawl, spider, or extract inventory data via automated bots or script mechanisms; or (e) to introduce malware, viruses, or malicious script packages. Violations will result in the immediate revocation of your access permissions and potential civil liability.

SECTION 11 - LIMITED WARRANTY AND DISCLAIMER OF WARRANTIES

New Devices: New, sealed devices are covered by the manufacturer's warranty under the manufacturer's terms. Warranty service for new devices is provided by the manufacturer (for example Apple, Samsung, Google, Sony, or Microsoft). We are happy to help you find the right warranty contact.

Certified Pre-Owned and Refurbished Devices - 90-Day Limited Warranty: Certified pre-owned and refurbished devices sold by E Solutions are covered by a 90-day limited warranty starting on the date of delivery. If, during this period, the device develops a functional defect that was not caused by accident, drop or impact damage, liquid exposure, misuse, unauthorized repair, or software modification, we will repair the device, replace it with a device of the same or better specification, or refund the purchase price, at our option. This warranty does not cover cosmetic wear that was present at the time of sale, normal battery wear, accessories, consumable parts, or loss of data. Battery health below the minimum stated in the product listing at the time of sale is covered.

To make a warranty claim, contact support@essumter.com with your order number and a description of the problem. If a return is needed, we will provide a prepaid return label for domestic orders and will inspect the device within 4 business days of receiving it. Before returning a device, back up your data, factory reset it, and remove all account locks as described in our Return, Refund & Cancellation Policy. We are not responsible for data on a returned device.

Accessories: Accessories are covered by the manufacturer's warranty where one is offered. Otherwise they are sold as described and subject to the return rights in our Return, Refund & Cancellation Policy.

Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION OR IN OUR RETURN, REFUND & CANCELLATION POLICY, THE SITE, THE SERVICES, AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WHERE WE PROVIDE A WRITTEN WARRANTY, ANY IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THAT WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

SECTION 12 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, E SOLUTIONS SUMTER LLC AND ITS OWNERS, MANAGERS, AND EMPLOYEES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF DATA, LOSS OF USE, OR LOST PROFITS, ARISING FROM THE SITE, THE SERVICES, OR ANY PRODUCT PURCHASED THROUGH THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

SECTION 13 - GOVERNING LAW & JURISDICTION

These Terms of Service, along with any independent consumer agreements whereby we supply physical hardware or transactional Services to you, shall be governed, managed, and legally interpreted exclusively in accordance with the laws of the State of South Carolina, United States, with exclusive jurisdiction resting in the state or federal courts located within Sumter County, South Carolina.

SECTION 14 - MODIFICATIONS TO GENERAL POLICIES

We reserve the right, at our sole discretion, to modify, amend, or rewrite any foundational component of these Terms of Service by publishing updates directly to this public URL. Your continued use of or system access to our digital infrastructure following those updates signifies your explicit acceptance of the new legal terms.

Contact Information

E Solutions Sumter LLC
1121 Broad Street, Suite 8, Sumter, SC 29150
Email: support@essumter.com
Phone: (803) 305-5307