E Solutions Shipping Policy

Last updated: May 15, 2026

Thank you for shopping at E Solutions! We are committed to getting your premium electronics and accessories to you safely and efficiently. This policy details our shipping procedures, timelines, and security measures for all orders placed on essumter.com.

1. Order Processing & Handling Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays) after you receive your order confirmation email. You will receive a secondary notification containing tracking information as soon as your package ships.

Order Cutoff Time: Orders placed after 2:00 PM EST on Friday or during the weekend will begin processing on the following business day. Please note that during peak seasonal holiday events or major product launches, processing times may be slightly extended. We appreciate your patience.

2. Shipping Rates & Delivery Estimates (Domestic - USA)

Shipping charges for your order are calculated dynamically and displayed transparently at checkout. We partner with reliable carriers (USPS, UPS, FedEx) to offer the following domestic delivery estimates:

Shipping Option	Estimated Delivery Time
Standard Shipping	3 to 7 business days
Expedited Shipping	2 to 3 business days

Please note: Delivery timeframes are estimates provided directly by the logistics carriers and are not mathematically guaranteed. Delays may occasionally occur due to inclement weather, regional carrier backlogs, or unexpected disruptions beyond our operational control.

🛡️ HIGH-TICKET HARDWARE SECURITY: To ensure safe arrival and combat package theft, E Solutions reserves the right to require Signature Confirmation upon delivery for any high-value device shipments (including iPhones and Google Pixels). If signature confirmation is required, it will be noted on your tracking information page.

3. Free Local Pickup (Sumter, SC)

For our local South Carolina customers, you may bypass shipping entirely by collecting your online purchase directly at our physical storefront.

• Select the "Local Pickup" option at checkout.
• Please wait until you receive an official "Ready for Pickup" email notification before traveling to our storefront.
• For security and fraud prevention, you must bring your order confirmation email along with a valid government-issued photo ID matching the billing name on the order.

Pickup Location:
E Solutions
1121 Broad Street, Suite 8
Sumter, South Carolina 29150

Pickup Hours:
Monday - Saturday: 10:00 AM - 6:30 PM EST

4. International Shipping & Customs (Canada)

We are pleased to offer shipping services to Canada. Real-time international carrier rates are calculated dynamically at checkout.

Customs, Duties, and Import Taxes: International orders are subject to import duties, national/provincial taxes (such as GST, PST, or HST), and carrier brokerage clearance fees upon entering Canada. E Solutions Sumter LLC does not collect, manage, or profit from these regulatory fees. All customs-related assessments are the exclusive responsibility of the customer. E Solutions is not liable for structural delays stemming from customs inspection processes.

5. Tracking Your Delivery Status

Once your shipping label is generated, an automated tracking email will be sent to your account. Please allow 24 to 48 hours for tracking links to update and properly reflect movement on the carrier’s public database.

If you have not received your package within 7 business days of your shipment confirmation notice, please email us directly at support@essumter.com with your full name and order number so our fulfillment team can open an investigation.

6. Incorrect or Incomplete Shipping Addresses

Customers are legally responsible for verifying that their provided shipping data is entirely accurate and complete at checkout. E Solutions is not responsible for losses, transit deviations, or delivery failures resulting from incorrect, mistyped, or missing address criteria (such as missing apartment or suite numbers). If a package is returned to our facility due to an undeliverable address, the buyer will be responsible for the logistical costs associated with redelivery.

7. Damaged, Tampered, or Lost Transits

• Damaged or Tampered Shipments: If your delivery box arrives visibly crushed, ripped, torn, or taped back together by the carrier, please document the exterior condition with photos before opening it. If the underlying hardware is broken or missing, you must contact support@essumter.com within 48 hours of delivery with your order number and photo evidence so we can file an immediate carrier dispute.
• Lost Packages & Porch Piracy: E Solutions tracks all outbound shipments via matching serial numbers and delivery confirmation data. We are not legally liable for packages that are stolen or lost *after* an official carrier tracking scan confirms successful delivery to your specified destination address. However, if your tracking data states an item was delivered but you cannot locate it, or if the package stalls mid-transit, please alert us immediately. We will actively assist you in opening an official missing mail search and carrier trace investigation.

Fulfillment Support

For further clarity regarding our fulfillment procedures, please reach out to our team:

E Solutions Sumter LLC
Email: support@essumter.com
Phone: (803) 305-5307