E Solutions Shipping Policy

Last updated: May 15, 2026

Thank you for shopping at E Solutions! We are committed to getting your premium electronics and accessories to you safely and efficiently. This policy details our shipping procedures, timelines, and security measures for all orders placed on essumter.com.

1. Order Processing & Handling Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays) after you receive your order confirmation email. You will receive a secondary notification containing tracking information as soon as your package ships.

Order Cutoff Time: Orders placed after 2:00 PM EST on Friday or during the weekend will begin processing on the following business day. Please note that during peak seasonal holiday events or major product launches, processing times may be slightly extended. We appreciate your patience.

Payment Verification: Some orders are held for a short security check before they ship. If we contact you to confirm your order, please reply promptly; processing time starts once verification is complete. Orders that cannot be verified within 5 days are cancelled and the pending hold on your payment method is released. See Section 3 of our Terms of Service for details.

2. Shipping Rates & Delivery Estimates (Domestic - USA)

Shipping charges for your order are calculated dynamically and displayed transparently at checkout. We partner with reliable carriers (USPS, UPS, FedEx) to offer the following domestic delivery estimates:

Shipping Option	Estimated Delivery Time
Standard Shipping	3 to 7 business days
Expedited Shipping	2 to 3 business days

Please note: Delivery timeframes are estimates provided directly by the logistics carriers and are not mathematically guaranteed. Delays may occasionally occur due to inclement weather, regional carrier backlogs, or unexpected disruptions beyond our operational control.

Signature and Insurance on Device Shipments: Every shipment containing a phone, tablet, laptop, smartwatch, or gaming console is sent with carrier tracking and Signature Confirmation on delivery. The carrier will not leave the package without a signature from someone at the address. Please make sure someone is available to sign, or use the carrier's tools to arrange a delivery day that suits you. If you instruct the carrier to release the package without a signature, or to leave it at a different location, that delivery is at your risk. Accessory-only orders may ship without a signature requirement.

3. Free Local Pickup (Sumter, SC)

For our local South Carolina customers, you may bypass shipping entirely by collecting your online purchase directly at our physical storefront.

• Select the "Local Pickup" option at checkout.
• Please wait until you receive an official "Ready for Pickup" email notification before traveling to our storefront.
• For security and fraud prevention, you must bring your order confirmation email along with a valid government-issued photo ID matching the billing name on the order.

Pickup Location:
E Solutions
1121 Broad Street, Suite 8
Sumter, South Carolina 29150

Pickup Hours:
Monday - Saturday: 10:00 AM - 6:30 PM EST

4. International Shipping & Customs (Canada)

We are pleased to offer shipping services to Canada. Real-time international carrier rates are calculated dynamically at checkout.

Customs, Duties, and Import Taxes: International orders are subject to import duties, national/provincial taxes (such as GST, PST, or HST), and carrier brokerage clearance fees upon entering Canada. E Solutions Sumter LLC does not collect, manage, or profit from these regulatory fees. All customs-related assessments are the exclusive responsibility of the customer. E Solutions is not liable for structural delays stemming from customs inspection processes.

5. Tracking Your Delivery Status

Once your shipping label is generated, an automated tracking email will be sent to your account. Please allow 24 to 48 hours for tracking links to update and properly reflect movement on the carrier’s public database.

If you have not received your package within 7 business days of your shipment confirmation notice, please email us directly at support@essumter.com with your full name and order number so our fulfillment team can open an investigation.

6. Incorrect or Incomplete Shipping Addresses

Please check your shipping address carefully before you complete checkout. You are responsible for making sure it is accurate and complete, including apartment or suite numbers. E Solutions is not responsible for delays, delivery failures, or losses caused by an incorrect or incomplete address. If a package is returned to us because the address was undeliverable, the cost of reshipping is the buyer's responsibility.

We ship only to the shipping address entered at checkout. For your protection and ours, we cannot change the shipping address after an order has been placed, including by email, phone, or chat request. If you need the order sent somewhere else, contact us to cancel the order and place a new one with the correct address. Orders paid with PayPal, Shop Pay Installments, Afterpay, or Amazon Pay are shipped to the address held by that payment provider.

Please do not redirect, reroute, or hold a package through the carrier's own tools after it has shipped. As described in our Terms of Service, a delivery made under instructions you give the carrier is treated as delivery to you.

7. Damaged, Lost, or Missing Shipments

Damaged or Tampered Packages: If your package arrives visibly crushed, torn, opened, or re-taped, please photograph the outside of the box before opening it. If the contents are damaged or missing, contact support@essumter.com within 48 hours of delivery with your order number and the photos so we can file a claim with the carrier and resolve it for you.

Lost in Transit: If tracking stops updating or shows the package was never delivered, contact us. We will open a trace with the carrier and a claim with our shipping insurer. Once the carrier confirms the loss or the claim is accepted, usually within one to two weeks, we will send a replacement or refund your payment in full. 

Delivered but Not Received: Device shipments require a signature, so a delivery scan normally means someone at your address signed for the package. If tracking shows delivery but you cannot find the package, first check with other members of your household, your building's mail room or parcel lockers, and neighbors, then contact us within 48 hours. We will open a carrier investigation and help with a missing-mail search. Where the carrier confirms a signed delivery to your address, or a delivery made under instructions you gave the carrier, the risk of loss has passed to you as described in our Terms of Service, and we may ask for a carrier investigation report or a police report before any further review.

Fulfillment Support

For further clarity regarding our fulfillment procedures, please reach out to our team:

E Solutions Sumter LLC
Email: support@essumter.com
Phone: (803) 305-5307