E Solutions Return, Refund & Cancellation Policy

Last updated: September 25, 2026

Thank you for shopping with E Solutions. We take pride in providing premium electronics, accessories, and related products. If you are not completely satisfied with your purchase, we are here to help you resolve the issue quickly and fairly.

Please review the terms below carefully. Different rules may apply depending on whether your order has not yet shipped, has already shipped, is defective, or is being returned due to a change of mind.

1. Return Eligibility & Deadlines

To request a return after receiving your order, you must contact E Solutions within 14 days of delivery.

If your return request is approved, the returned item must physically arrive at our store within 14 days of the return approval date, unless otherwise agreed to by E Solutions in writing.

Items must meet the following conditions to be eligible for a return or refund:

• New & Sealed Electronics: Products must be returned in their original, unopened, and unaltered manufacturer packaging with all factory seals intact.
  
• Opened New Electronics: Opened devices may be eligible for return provided they show no signs of physical use, scratches, cosmetic wear, damage, or alteration. Non-defective returns are subject to the restocking fee described in Section 7.
• Pre-Owned / Refurbished Devices: Products must be returned in substantially the same cosmetic and functional condition in which they were sold.
• Completeness: Returns must include all original packaging, box contents, inserts, manuals, charging cables, accessories, and other components included with the product. Missing items may result in the return being rejected or an appropriate deduction from the refund.
• Serial Number & IMEI Verification: The serial number, IMEI, or other identifying number on the returned device must match the product originally sold by E Solutions. E Solutions records identifying information on applicable devices for inventory management and fraud prevention purposes.
  

IMPORTANT DEVICE SECURITY REQUIREMENT: Any returned smartphone, tablet, laptop, smartwatch, gaming console, or other account-enabled device must be completely factory reset before being returned. All personal accounts, including but not limited to iCloud, Apple ID, Google Accounts, Samsung Accounts, Find My activation locks, passcodes, and mobile device management (MDM) restrictions must be removed or disabled.

We cannot complete a return or refund for a device that remains locked to a personal account or otherwise cannot be accessed, inspected, reset, or resold. The customer may be required to remove the applicable lock before the return can be processed.

2. How to Initiate a Return

Online purchases may be returned by mail or in person at our retail storefront, subject to the eligibility requirements in this policy.

To Return by Mail:

1. Contact our support team at support@essumter.com or call (803) 305-5307 within 14 days of delivery to request a Return Merchandise Authorization (RMA).
   
2. If your return is approved, we will provide you with an RMA number and return instructions.
3. Clearly write or otherwise include the RMA number as instructed and ship the package to:
   

E Solutions
Attn: Returns (RMA # [Your RMA Number])
1121 Broad Street, Suite 8
Sumter, South Carolina 29150
United States

Important: Returns sent without prior authorization or without a valid RMA number may be refused or returned to the sender at the sender's expense.

To Return In-Store:

Bring the product, original packaging, included accessories, and your order confirmation, receipt, or other proof of purchase to our Sumter storefront for inspection.

3. Order Cancellations Before Shipment

We understand that customers may occasionally need to cancel an order before it has shipped. Cancellation requests should be submitted as soon as possible by contacting us at support@essumter.com or by calling (803) 305-5307.

For voluntary cancellation requests made under this policy, cancellation is not guaranteed until confirmed by E Solutions. Nothing in this section limits any cancellation right that a customer may have under applicable law.

• If payment has not yet been captured: If the order has not shipped and the customer's payment has only been authorized but has not yet been captured, E Solutions will attempt to cancel the order and void the payment authorization. No cancellation fee or payment processing fee will be charged by E Solutions in this situation.
  
• If payment has already been captured: If the order has not yet shipped but the customer's payment has already been captured, a customer-requested cancellation will be eligible for a refund of the amount paid less the actual non-refundable payment processing fee incurred by E Solutions for the original transaction.
• Processing fee amount: The amount deducted will be limited to the actual payment processing fee associated with the transaction and may vary depending on the payment method, payment processor, transaction amount, or processing rate applicable at the time of purchase.
• No 20% restocking fee before shipment: The 20% restocking fee described in Section 7 does not apply to a qualifying cancellation made before the order has shipped. In such cases, only the applicable non-refundable payment processing fee will be deducted.
• Cancellations initiated by E Solutions: If E Solutions cancels an order because we are unable to fulfill it, the customer will receive a full refund of the amount paid and will not be responsible for the payment processing fee.
  

For purposes of this policy, an order is generally considered shipped once it has been transferred to or accepted by the shipping carrier. Once an order has shipped, it may no longer be canceled under this section and will instead be subject to the return provisions of this policy.

Any deduction under this section will be made only to the extent permitted by applicable law.

4. Return Shipping Fees

• Defective, Damaged, or Incorrect Items: If you receive a product that is defective, damaged in transit, or materially different from the product ordered, E Solutions will provide a prepaid domestic return shipping label when a return is required.
  
• Customer Remorse / Change of Mind: If you change your mind, ordered the wrong product, no longer want the product, or otherwise request a non-defective return, you are responsible for the cost of return shipping. Original shipping charges are non-refundable except where otherwise required by law or where the return is due to an error by E Solutions.
  

Shipping Recommendation: When the customer is responsible for return shipping, we strongly recommend using a trackable shipping service and purchasing appropriate shipping insurance, particularly for products valued over $100.

E Solutions is not responsible for loss or damage occurring while a customer-paid return shipment is in transit to us. The customer remains responsible for ensuring the return reaches our location.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If your item arrives damaged, appears defective, or you receive the wrong product, please contact us at support@essumter.com as soon as possible and preferably within 48 hours of delivery.

Prompt notification is especially important for visible shipping damage because it helps us document the condition of the package, communicate with the carrier, and process any applicable shipping or insurance claim.

When reporting damage, we may request photographs or other reasonable documentation showing the product, packaging, shipping label, serial number, and damage.

The 48-hour reporting request does not limit any rights that cannot legally be waived under applicable consumer protection law.

6. Non-Returnable & Final Sale Items

Except where otherwise required by applicable law, the following items are final sale and are not eligible for return or refund:

• Gift cards;
• Downloadable software products, activation codes, or digital licenses after delivery or activation;
• Clearance merchandise or products explicitly marked "Final Sale" or "As-Is" at the time of purchase;
• Screen protectors, phone cases, or similar accessories that have been peeled, applied, installed, materially used, or damaged;
• Products showing evidence of customer misuse, abuse, unauthorized modification, physical damage, drop damage, impact damage, or liquid exposure;
• Products with removed, altered, substituted, or mismatched serial numbers or IMEI numbers;
• Devices that remain locked to a customer's account, activation lock, passcode, or MDM profile until the applicable restriction has been removed.

7. Restocking Fees

Restocking fees may apply to eligible non-defective returns after shipment in order to offset inspection, testing, handling, administrative costs, and market depreciation associated with returned electronics.

• 0% Restocking Fee: No restocking fee applies when the return is caused by an error by E Solutions, such as shipping the wrong product, or when a product is verified by E Solutions as defective and the defect was not caused by customer misuse, damage, or alteration.
  
• 20% Restocking Fee: A 20% restocking fee applies to eligible non-defective returns made because of customer remorse, change of mind, purchasing the wrong item, no longer needing the item, or similar reasons. This includes eligible sealed, opened, pre-owned, and refurbished products.
  

The 20% restocking fee is calculated based on the product purchase price before any non-refundable shipping charges.

The 20% restocking fee does not apply to qualifying customer-requested cancellations made before an order has shipped. Pre-shipment cancellations are governed by Section 3 of this policy.

If a returned product is incomplete, damaged, materially altered, missing accessories, or returned in a condition different from the condition required under this policy, E Solutions may reject the return or make an additional reasonable deduction based on the reduction in value, to the extent permitted by applicable law.

8. Inspection & Refund Processing

Once a returned product arrives at our storefront, E Solutions will normally inspect the item within 4 business days.

During inspection, we may verify:

• Product condition;
• Serial number or IMEI;
• Included accessories and packaging;
• Activation-lock or account-lock status;
• Signs of use, damage, modification, liquid exposure, or misuse;
• Reported defects or functionality issues.

After inspection, we will notify you whether the return has been approved, rejected, or requires additional information.

If approved, the applicable refund will be issued to the original payment method. E Solutions generally submits approved refunds within 5 to 7 business days after approval.

After we submit the refund, your bank, card issuer, or payment provider may require additional time to post the refund to your account. Processing times vary by financial institution and are outside the control of E Solutions.

Refund Currency: Refunds will be issued to the original payment method and, where required by the applicable payment processor, in the same currency used for the original transaction. Currency conversion rates, where applicable, are determined by the payment provider and may differ from the exchange rate applicable at the time of purchase.

9. Refund Amount

The amount refunded depends on the reason for the cancellation or return and may include applicable deductions described in this policy.

Depending on the circumstances, deductions may include:

• The actual non-refundable payment processing fee for a qualifying customer-requested pre-shipment cancellation;
• A 20% restocking fee for an eligible non-defective return after shipment;
• Original shipping charges where those charges are non-refundable;
• Return shipping charges paid or advanced by E Solutions where the customer is responsible for those charges under this policy;
• Missing accessories, components, packaging, or other items originally included with the product;
• A reduction in value caused by damage, misuse, alteration, or a material change in condition, where permitted by law;
• Applicable international duties, taxes, brokerage charges, or customs re-entry costs described in Section 11.

Unless specifically stated otherwise, payment processing fees and restocking fees are separate concepts and will not both be charged for the same qualifying pre-shipment cancellation.

10. Exchanges

The most efficient way to exchange a product is generally to return the original item in accordance with this policy and place a separate order for the replacement item.

Once the original return has been approved and the applicable refund has been issued, you may place a new order on our website or purchase the replacement item directly from our physical store.

Replacement products are subject to availability and current pricing. E Solutions does not guarantee that the same item, color, storage capacity, model, or price will remain available during the return process.

11. International Orders – Canada

Additional conditions apply to orders shipped to Canada.

• Duties, Taxes & Brokerage Fees: Unless otherwise stated during checkout, the recipient is responsible for customs duties, import taxes, brokerage fees, and other charges imposed by Canadian customs authorities, carriers, brokers, or other applicable entities.
  
• International Return Shipping: For non-defective customer-requested returns, the customer is responsible for international return shipping costs.
• Customs Re-Entry Charges: The customer is responsible for any duties, taxes, brokerage fees, or customs charges assessed against E Solutions when the returned merchandise re-enters the United States. Where permitted by law, these amounts may be deducted from the customer's refund.
• Original International Shipping: Original international shipping charges are non-refundable for customer-remorse returns except where otherwise required by applicable law.
• Defective or Incorrect Products: If a Canadian order involves a verified defective, damaged, or incorrect product, please contact us before returning the item so we can provide appropriate instructions.
  

12. Fraud Prevention & Return Verification

E Solutions reserves the right to inspect and verify returned merchandise before issuing a refund.

We may deny a return or refund where we reasonably determine that:

• The returned product is not the product originally purchased from E Solutions;
• The serial number, IMEI, or other identifying information does not match our sales records;
• The product has been intentionally altered, substituted, tampered with, or materially damaged;
• Items or accessories included with the original purchase are missing;
• The return otherwise fails to comply with the requirements of this policy.

Nothing in this section limits rights or remedies available to customers under applicable law.

13. Contact Us

If you have questions regarding a return, refund, cancellation, damaged order, or exchange, please contact us:

E Solutions Sumter LLC
1121 Broad Street, Suite 8
Sumter, South Carolina 29150
United States

Email: support@essumter.com
Phone: (803) 305-5307